Effective date: 12 January 2026

Last Updated: 12 January 2026

1. Personal Information We Collect

We may collect personal information including, but not limited to:

Practitioners

• Name, clinic name, contact details
• Professional registration and association details
• Account and prescribing information
• Transaction and billing information

Patients (via practitioners)

• Name, contact details
• Health information relevant to compounding and fulfilment
• Prescription and order details

Website Users

• Device and browser information
• IP address and usage data
• Interaction with our website and communications

You are not required to provide personal information, however failure to do so may limit access to our services.

2. Sensitive Information

Sensitive information includes health information.

• We only collect sensitive information where it is necessary to provide our services
• We only collect and use sensitive information for the purpose of providing a health service, being the compounding and supply of practitioner-prescribed formulations. Collection of this information is necessary to provide that service
• Where sensitive information is entered by a practitioner, the practitioner warrants that appropriate patient consent has been obtained
• We do not use sensitive information for unrelated purposes

3. How We Collect Information

We collect personal information:

• Directly from you when you register, place orders, or contact us
• From practitioners who input patient data into our platform
• Automatically through website technologies such as cookies and analytics tools

4. How We Use Personal Information

We collect and use personal information for the primary purposes of:

• Providing and administering our services
• Processing practitioner prescriptions and orders
• Compounding and supplying personalised formulations
• Dispensing, labelling and delivering products
• Communicating with practitioners and patients
• Account management, including billing and payment processing
• Meeting clinical, legal and regulatory obligations

We may also use personal information for secondary purposes that are related to these primary purposes, including customer support, system improvement, and quality assurance. We do not sell personal information.

5. Disclosure of Personal Information

We may disclose personal information to:

• Prescribing practitioners and their authorised clinic staff
• Compounding pharmacists and manufacturing partners involved in preparing the prescription
• Third party service providers (e.g. manufacturing, logistics, IT, payment processing)
• Professional advisers (accountants, legal advisers)
• Regulatory authorities where required by law

All third parties are required to handle information confidentially and securely.

6. Overseas Disclosure

Some service providers may store or process data outside Australia. This may include cloud hosting, IT support, analytics and payment processing services. Where this occurs, we take reasonable steps to ensure information is handled in a manner consistent with Australian privacy standards.

7. Data Security and Storage

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, or disclosure. This includes secure hosting environments, access controls, and encryption where appropriate.

While we take data security seriously, no system can be guaranteed to be completely secure. We retain health and prescription records for the period required by applicable healthcare, pharmacy and tax laws, and for so long as reasonably necessary to provide our services and manage clinical, legal and regulatory obligations.

8. Cookies and Analytics

By using our website, you consent to our use of cookies in accordance with this policy. Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and usage
• Support marketing and communications

You may disable cookies through your browser settings, although this may affect website functionality.

9. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us at:

Email: [insert privacy email]

We will investigate and respond to complaints within a reasonable period.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website.

12. Contact Us

For questions about this Privacy Policy or your personal information, contact:

NutraPro Pty Ltd

Email: hello@nof1script.com.au