1. Eligibility to Purchase

1.1 Purchases may only be made by:

• Registered healthcare practitioners with an approved N of 1™ account; or
• Patients who have been prescribed a personalised formula by a registered practitioner through the platform.

1.2 By placing an order, you warrant that you have the legal authority to do so and that all information provided is accurate and complete.

2. Nature of Products

2.1 All N of 1™ products are personalised, extemporaneously compounded formulations, manufactured on demand for an individual patient.

2.2 Because products are custommade:

• They cannot be resold
• They are intended for use only by the named patient
• They are not eligible for return or exchange except as required by law or as set out in these terms

3. Pricing

3.1 All prices are displayed in Australian Dollars (AUD) and include GST unless stated otherwise.

3.2 Prices may change from time to time without notice. The price charged will be the price displayed at the time of order confirmation.

3.3 Any practitioner margin, rebate or pricing control features offered through the platform are governed by separate commercial arrangements and platform settings.

4. Payment

4.1 Payment must be made in full at the time of purchase unless otherwise agreed.

4.2 We accept payment via approved payment providers available on the platform.

4.3 Order confirmation does not constitute acceptance of the order. We reserve the right to decline or cancel an order prior to manufacture if required for clinical, regulatory, or operational reasons.

5. Order Processing and Manufacture

5.1 Once payment is received and the order is confirmed, the formulation will enter production.

5.2 Orders are manufactured on demand and cannot be modified, cancelled, or refunded once production has commenced.

5.3 Estimated production and dispatch timelines are provided as guidance only and may vary.

6. Shipping and Delivery

6.1 Products are dispatched to the delivery address provided at checkout.

6.2 Delivery times are estimates only and may be affected by factors outside our control, including carrier delays.

6.3 Risk in the products passes to you upon delivery to the nominated address.

6.4 Authority to leave deliveries is at your discretion and risk.

7. Returns, Refunds and Replacements

7.1 Due to the personalised nature of our products, we do not accept returns or provide refunds for change of mind.

7.2 We may, at our discretion, offer a replacement or refund if:

• The product is faulty due to a manufacturing defect
• The product is damaged in transit
• The incorrect product was supplied

7.3 You must notify us within 7 days of delivery of any issue and provide sufficient information to allow investigation.

7.4 We do not provide refunds or replacements for:

• Adverse reactions
• Lack of perceived efficacy
• Taste, appearance or texture preferences
• Delivery delays
• Incorrect delivery information supplied by you

8. Practitioner Responsibility

8.1 Practitioners remain solely responsible for:

• Clinical appropriateness of all prescribed formulations
• Monitoring patient response and adjusting treatment as required
• Ensuring informed consent has been obtained from patients

8.2 N of 1™ does not provide medical advice and does not assume responsibility for clinical decisions. Products are supplied pursuant to a practitioner’s prescription and manufactured in accordance with that prescription.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, we exclude all warranties except those that cannot be excluded under the Australian Consumer Law.

9.2 Our liability is limited, at our discretion, to:

• Replacement of the product; or
• Refund of the purchase price

9.3 We are not liable for indirect, incidental, or consequential loss, including loss of profits, opportunity, or business interruption.

10. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless NutraPro Pty Ltd and its officers, employees and contractors from any claim, loss, damage, liability or expense arising from or in connection with:

• Your use of the platform, including any incorrect, incomplete or misleading information entered into the platform
• Any breach of these Terms of Purchase
• Any misuse of products after delivery
• Any prescription, clinical decision or patient advice given
• Any failure to obtain appropriate patient consent

11. Governing Law

These Terms of Purchase are governed by the laws of New South Wales. You submit to the nonexclusive jurisdiction of New South Wales courts.

12. Changes to These Terms

We may update these Terms of Purchase from time to time. The latest version will be published on our website. Continued use of the platform constitutes acceptance of updated terms.

13. Contact Us

For questions regarding purchases, refunds, or orders, contact:

N of 1™

Email: hello@nof1script.com.au